Big News: Glass Dawg is rebranding to River City Auto Glass. Expanding our service across the region. Same owner, same team, same great service.

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Privacy Policy

Glass Dawg LLC (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including mobile phone numbers, in compliance with Twilio’s messaging requirements, GDPR, CCPA, and other applicable laws.

This policy applies to users of the glassdawg.net Website (“Website”), including visitors, registered users, and anyone interacting with our services. By accessing the Website, you agree to this Privacy Policy.

  1. Information We Collect and Use
    We collect the following personal information when you interact with our Website or services:

    A. Identifying Information

    • Name

    • Phone Number

    • Email Address

    B. Mobile Phone Number Collection for Messaging
    We collect and store your mobile phone number only for transactional and service-related messaging purposes (e.g., order confirmations, account updates, and customer support).

    We do not sell, rent, or share mobile phone numbers with third parties for marketing or promotional purposes.

    C. Data Collected Automatically

    • Cookies & Tracking Technologies: We use cookies to enhance user experience (see our Cookie Policy for details).

    • Log Data: We collect device information, browser type, and IP address for security and performance monitoring.

  2. How We Use Your Information
    We use collected data to:
    ✔ Provide and improve our services
    ✔ Process transactions and customer requests
    ✔ Send service-related SMS notifications (e.g., account updates, security alerts)
    ✔ Respond to customer inquiries
    ✔ Comply with legal obligations

  3. Sharing of Information
    We do not sell or share your mobile number or other personal data with third parties for marketing or promotional purposes.

However, we may share data with:

  • Service providers (including Twilio) for communication-related functions (e.g., SMS, voice, API integrations).

  • Law enforcement or legal authorities when required by law.

  1. Use of Twilio Services
    We utilize Twilio for SMS, voice calls, and API-based communication services. By providing your mobile number, you consent to receiving service-related messages via Twilio.

✔ Twilio processes phone numbers and message data securely in compliance with GDPR, CCPA, and other regulations.
✔ Twilio’s privacy policy can be found here.

  1. Security Measures
    We implement industry-standard security measures to protect your data:

  • SSL encryption for data transmission

  • Secure storage of phone numbers and communication logs

  • Regular security audits and risk assessments

  • Restricting access to personal data

  1. Opt-Out and Consumer Rights
    A. How to Opt Out of SMS Communications
    You can opt out of receiving SMS messages at any time by:

    Opt-out requests are processed within 48 hours.

    B. Your Data Rights
    As a user, you have the right to:

    • Access the personal data we store

    • Request deletion of your data

    • Withdraw consent for data processing

    • Restrict or modify data processing

    • Request data transfer to another provider

    To exercise your rights, contact us at:
    📧 Email: sales@glassdawg.net
    📞 Phone: (210) 405-7295
    📍 Address: 6959 Alamo Downs Pkwy, San Antonio, TX 78238

  2. Data Retention
    We retain personal information only as long as necessary to fulfill business and legal obligations. Mobile phone numbers used for SMS messaging are retained only while active in our services.

  3. Children’s Privacy
    Our services are intended for general audiences and not for children under 18. If we discover that a minor has provided personal data, we will delete it immediately.

  4. Do Not Track (DNT) Policy
    Our website does not support Do Not Track (DNT) signals. You can adjust browser settings to manage cookies.

  5. Third-Party Websites
    Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies separately.

  6. International Data Transfers
    Your data may be processed in the United States, which may have different data protection laws than your country of residence.

  7. Changes to This Privacy Policy
    We may update this policy at any time. Updates will be posted on this page, and significant changes will be communicated via email or SMS.